CANCELLATIONS, RETURN AND REFUND & EXCHANGE
THE EXCHANGE POLICY
We make sure that your purchase at our platform becomes a memorable and hassle-free experience altogether. We process and weave your saree after we receive your order and it is only exchanged if there is any manufacturing defect in the product.
- A return request has to be placed within 24 hours from the date of delivery of the product.
- Email us at [email protected] mentioning your Order ID and reason for return along with the picture of manufacturing defect in the product.
- Once we receive the request, we shall send across a mail for exchange of the products.
- The product to be sent back by customer and the shipping charges will be borne by us.
- Once we get the product in our warehouse, it shall be put under quality testing.
- If the product qualifies certain parameters, we shall send across another mail confirming the exchange of the product.
- You are expected to receive the exchanged product as soon as possible. Team will keep you posted about the dispatch status..
- Products purchased on Discount/ offers are NOT eligible for Return / Exchange / Refunds.
CONDITIONS UNDER WHICH EXCHANGE IS INFEASIBLE
There are certain circumstances under which a exchange would not be accepted. Following are the parameters that have to be met for validating a return.
- The product must be unused.
- It must not carry any stain, sweat or body odor on it.
- It must not be torn or damaged.
- The price tags, paper tags should be unaltered manner.
- The packaging and folding should be intact.
- The product must not be washed or dry cleaned.
- Products purchased on offers / discounts are not eligible for return / exchange.
CANCELLATION OF ANY ORDER
Any purchase can be canceled prior to the initiation of the shipment process. Once the shipment process is started, the product in concern will not be eligible for cancellation. If a cancellation is requested prior to the shipment of the same, the entire amount paid will be returned.
- No returns can be entertained in case of international shipments other than damaged products and the concern has to be reported within 3 days from the date of delivery.
- No return shall be entertained if the product is purchased at Sale Price.
- No return shall be entertained if the product is purchased with customization (Fall & Pico).